Komerza Cookie & Tracking Policy
Controller: UAB Komerza, company code 307395204, Giedraičių g. 39, R53, LT-09302 Vilnius, Lithuania
Contact: legal@komerza.com
1. Overview
This Policy explains how Komerza uses cookies and similar technologies on our websites and dashboards (including komerza.com, builder.komerza.com, mykomerza.com, and merchant storefronts).
Cookies help us keep you logged in, secure your account, and improve the platform. We do not use advertising or social-tracking cookies.
2. Types of Cookies We Use
| Category | Purpose | Examples | Retention |
|---|---|---|---|
| Essential cookies | Required for login, session management, fraud prevention, and providing live customer support when you need it. | Session ID, security tokens, payment session cookies (Revolut), support chat session (Intercom). | Session or a few days |
| Functional cookies | Remember language and user preferences. | Language code, current store selection. | Up to 1 year |
| Analytics & performance | Measure site performance and reliability. | Error and load metrics (Sentry). | Up to 60 days |
3. Third-Party Providers
Some cookies are set by our service partners who operate within the EU or under EU-approved safeguards:
- Cloudflare – security, DDoS protection, and CAPTCHA.
- Revolut Bank UAB – secure checkout and payment verification.
- Intercom R&D Unlimited Co. – customer support chat.
- Functional Software GmbH (Sentry) – error and performance monitoring.
Each provider maintains its own cookie policy and retention practices.
4. Your Choices
You can:
- Use our on-site banner to accept or reject non-essential cookies.
- Adjust browser settings to block or delete cookies:
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Settings → Privacy & Security
- Safari: Preferences → Privacy
If you block essential cookies, certain parts of the dashboard or checkout may not function correctly.
5. Legal Basis
- Essential cookies are processed under our legitimate interests to provide a secure and functional service.
- All other cookies are used only with your consent. You can withdraw consent anytime in the cookie settings.
6. Storefront Cookies
Merchants may use their own analytics or marketing scripts on their storefronts. Komerza is not responsible for those cookies; merchants act as independent data controllers and must obtain any required consent from their visitors.
7. Updates
We may update this Policy from time to time. If we make significant changes, we'll notify users through the dashboard or by email at least 15 days in advance.
Questions?
Email legal@komerza.com
Registered company
- Legal entity
- UAB Komerza
- Registration code
- 307395204
- VAT number
- LT100019571119
- Legal inquiries
- legal@komerza.com
- Registered address
- Giedraičių g. 39, R53, LT-09302 Vilnius, Lithuania